How to obtain the information required for eClaims setup:
If your practice is already registered to eClaims:
If you are already using eClaims via the Telus Health webportal, you must contact TELUS Health Support via email at firstname.lastname@example.org to obtain the “Provider Spreadsheet for Software Vendor”. This spreadsheet contains all the information required to setup a new practitioner, such as work location ID, Provider ID, Organization ID, etc… Please note that the it can take up to 2 business days following the request before the spreadsheet is received. After this delay, a follow-up can be done via phone at 1-866-240-7492.
The email must contain the following information to identify your practitioners to our Support Team.
- Subject: Provider Spreadsheet for Software Vendor
- Full name of the provider or the clinic
- Phone number
- Email where the spreadsheet could be sent to
Note: Telus will use the email and phone number you provide them to contact you in the event they have a major service incident. It is important you provide them with reliable contact information.
For clinics not yet registered to eClaims:
If you have not already done so, you must register on TELUS website (www.telushealth.com/eclaims). Please note that registration process could take up to 3 weeks to be processed.
Once access received, you will be able to contact TELUS Health Support via email at email@example.com to obtain the “Provider Spreadsheet for Software Vendor” (see previous section for the steps).
Note: Once you have received the spreadsheet from Telus Health Support, you will need to configure the module and your user account to use eClaims. You can find a tutorial on how to do that here. The spreadsheet information must be entered exactly as it is indicated on the sheet, or you will not be able to use eClaims.