How to edit the default SMS message content

How to edit the default SMS message content

Note: All SMS are sent from a generic SMS number, which may change from time to time for fallback or redundancy purposes.

For the convenience of your patients, automatic system messages such as appointment confirmations and reminders can also be sent by SMS, delivering a short text message to the cell phone number in your client’s profile.

There are a number of system appointment related SMS messages that when enabled, are automatically sent out by the system to your clients.

These include:
Booking Confirmation
Appointment reminder
Appointment Cancellation
Booking Conflict
Appointment request notification
Multi appointment confirmation
Multi-appointment notification

The content of each message is pre-defined and contains generic wording with clinic specific merge fields to reflect your practice. These messages are completely customizable to allow you to add your own personal touch.

To customize these messages, login to your private administration area and follow these steps:

  1. Navigate to Communication >>> SMS

  2. Click on the “SMS Messages” tab.

  3. Click the icon beside the message you wish to edit.
  4. Make your changes to the message and click Save save

Note: SMS messages have a limit of 160 characters, including the merged data. It is best to keep your SMS messages short enough that even a client with a long name will not push you over this limit, or your message may be cut off.

Warning: BE CAREFUL not to modify the text inside the {  } as these are the merge fields that are automatically replaced with appointment and client data from your site.