How to use the Outbox to view previously sent messages:
From time to time, you may wish to review a message sent from the communication > email area, or one of the automated system messages such as confirmations, reminders, etc... To do that, follow these steps: 1. Navigate to Communication > Email
![](https://public.mindzplay.com/images/tutorials/outbox/1.jpg)
2. Enter the e-mail address of the recipient of the message you are searching for in the search box, or leave this blank to search through all messages matching the remaining selected criteria.
![](https://public.mindzplay.com/images/tutorials/outbox/2.jpg)
3. Choose a date range, using the from and to calendar widgets, or check the box which says “All Dates” to view matching messages from any point in time.
![](https://public.mindzplay.com/images/tutorials/outbox/3.jpg)
4. Select a practitioner, or leave this field blank to view messages sent by all practitioners.
![](https://public.mindzplay.com/images/tutorials/outbox/4.jpg)
5. Click on “Search”
![](https://public.mindzplay.com/images/tutorials/outbox/5.jpg)
6. You will now be presented with a list of messages matching the selected criteria. To view a message, click the screen icon. In the resulting pop-up, you will find information such as when the message was sent, the message status, as well as the subject line and the message content.
![](https://public.mindzplay.com/images/tutorials/outbox/6.jpg)
Note 1: “SNT” Status indicates a message was sent. This does not necessarily mean a client received the message, as spam filters and other e-mail issues can still occur even when a message is sent correctly.
Note 2: “UND” Status indicates that the domain used in the destination email address is invalid. This indicates a problem with the e-mail address (a typo in the address or a domain that no longer exists).